Frequently Asked Questions | HARVENDENE
We currently deliver to the UK and the US. All orders within these countries ship for free – no hidden fees,
How long does order processing and delivery take?
- Processing time: 1–3 working days (Monday to Friday) – we pack your items with care, no rush jobs here.
- Estimated delivery time: 7–15 working days – this depends on your location, but we’ll keep you in the loop every step of the way.
How can I track my order?
Once your parcel is on its way, you’ll get an email with a tracking number. You can check the status either directly on our website or via the courier’s tracking portal. Drop us a line if you have any questions!
Can I amend or cancel my order after placing it?
Yes – as long as your order hasn’t been shipped yet, you can make changes or cancel it. Just shoot us an email at 783@harvenden.com – our team will sort you out in no time.
What is my return policy, and which items are excluded?
You have 30 days from delivery to send items back – that’s our take on good old British fairness.
- Conditions: Items must be unused, in their original condition and packaging.
- Excluded items: Personalised products and underwear (for hygiene reasons – we’re sure you understand!).
- Note: Return shipping costs are the responsibility of the customer.
How do I start a return or exchange?
Email us at 783@harvenden.com with your order number and details of the return/exchange. We’ll send you the next steps right away – simple and stress-free.
What should I do if I receive a faulty or damaged item?
Get in touch with us straight away at 783@harvenden.com – describe the issue briefly and include photos of the damage. We’ll arrange a free exchange or full refund – no hassle on your end.
How long does a refund take to process?
Once we receive your returned items, we’ll process your refund within 3–5 working days. The money will go back to your original payment method – quick and reliable.
Which payment methods do you accept, and are transactions secure?
We offer flexible payment options to suit your habits:
Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay and Klarna.
All transactions are protected with state-of-the-art encryption technology, including enhanced fraud protection. Shopping with us is as safe as houses!
Got more questions? Just drop us a line at 783@harvenden.com – we’re here to help!